Our Policies:


Return Policy:-

We have a 100% Customer Gratification Policy. Any article can be refunded within two weeks of reception of shipment for a repayment on the price of goods (a reduced amount of shipping charges and 2% management charges), if repaid intact. Likewise, all takings must be usual by us within 15 occupational days to succeed for a refund.

Please note that objects that are specified as samples, for concluding sale or insolvency cannot be returned, repaid, or exchanged. Take note that drum commands of 180kg and superior are non-refundable and non-returnable.

Any individual may return any un-opened goods within 15 days following shipment for a full repayment in the similar method of payment of the acquisition price (less shipping costs and a 2% handling fee). If an error has been done by us on a printed order, we will gratefully recompense for re-shipment. All faults ascending from steam distillation, hydro distillation, Co2 extraction, cold pressed extraction to solvent extraction are trailed from plant substances from miscommunication on oral orders will be the sole accountability of the client and they will be answerable for return cargo. Please succumb orders in written when possible.

Any opened product with which a person is unsatisfied within 15 days after shipment for a refund on the person's account of the purchase price (less shipping charges, 2% handling fee and lost quantity amount due to usage).

India Aroma Oils and Company takes no responsibility for any loss, damages, or delay that may occur. As the same, we must be notified should additional insurance be required. Without notifications, we ship products without insurance.

All products returns are to be sent to our Kanpur Warehouse for assessment. Customer will bear shipping and any other charges (if any) of return.


Ordering Guidelines:-

  • You may place your order by e-mail and click buy now button of products.

  • Shopping Cart Process is extremely simple, after deciding the item you want to purchase; you just have to click on the "Add to Cart" button, which is found on the product detailed page. For more shopping.

  • In case you want to order offline order by Phone or Call us at 0091-7310033332. If you are sure of the items you want to purchase, please have the product name and code in hand.

  • Special discounts can be availed on corporate and bulk orders. The amount of discount is dependent upon the total amount of order.

  • We apprise our website on a daily basis. Because of the instable nature of the essential oils market, our value obligation is imperfect to the date on which the command was placed

  • Please ensure that all orders are accurate prior to finalizing and submitting them online. Once an order has been confirmed we will not accept any additions or deletions. Should you wish to have any item removed after the order has been processed, a restocking fee will be applied to cover the cost of removing the item(s). The fee will be $10.00 or 20% of the cost of the items removed, whichever is the greater amount. Any additions will be treated as a new order with all applicable guidelines.

  • All orders must be examined directly upon receipt so that any incongruities may be corrected. In the event of any error immediately touch us on our e-mail id: - indiaaromaoils@gmail.com with your Order number.

Special Promotions:-

We promote special discount from time to time, we run special promotions on select products for limited periods of time. This could be based on various reasons including bulk discounts that we negotiated with our vendors.


Payment Methods:-

1. Our company policy is all orders are prepaid; payments will be taken before an order is processed, packed and shipped.

2. We accept Visa, MasterCard, American Express, Pay Pal, Direct Bank Transfers, and Wire Transfers.

Note: Wire Transfers must be made WITHOUT COST TO THE BENEFICIARY.

3. For Direct Deposit Payments, customers are encouraged to mail us a copy of the confirmation of payment to e-mail indiaaromaoils@gmail.com.


Shipping:-

1. Our default shipping agent is DHL and FEDEX World Wide Shipping Company.

2. In all cases we pass on our heavily discounted rates to our customers. We do not operate our Shipping Department as a profit-making centre. Please note that your shipping cost is calculated online with integrated DHL and FEDEX shipping modules, using annual negotiated discounted rates. We reserve the right to change the shipping charges, but if this occurs, you will be contacted for approval before your order is processed. These online shipping quotes are estimates based on weight and volume calculations.

3. Substitute shipping approaches are obtainable on customer request; though we take no accountability for shipping that is decided by our customers.

This includes the following step:

i) Customers using their own shipping account.
ii) Customers using their own courier.
iii) Customers arranging for a third party to facilitate shipping.

4. India Aroma Oils And Company takes no responsibility for any loss, damages, or delay that may occur. As the same, we must be notified should additional insurance be required. Without notifications we ship products without insurance.

5. Generally all orders will be delivered within 4 to 5 business working days but we do not express any guarantee for the same as some times due to heavy flow of orders or for any other reason shipment can be delayed.

6. India Aroma Oils And Company will not be held responsible for refunding the cost of freight for Expedited or Express shipments or on any orders that are delayed for reasons outside of our control.


Tracking Your Orders:-

All order Tracking with India Aroma Oils And Company is an extremely simple and a systematic procedure. An order confirmation will be sent to you via e-mail or phone within 24 hours after your order was submitted for processing. This e-mail will include the details of your order like the order number, the email address associated with the order etc. You will be informed when; your demand has been shipped with a compendium tracking number and other connected instructions.


Order Cancellations:-

Orders are usually processed within Two (2) Days of submission, though the actual amount of time will vary depending upon the season. Orders placed on the weekend may be processed before regular office hours on the Monday morning. All orders cancelled after they have been filled at the plant will be charged a 10% restocking fee.


Terms & Conditions:-

PLEASE READ THE FOLLOWING TERMS & CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.


Limitations of Liability:-

The information contain in this website is, to the best of our knowledge, true and complete. All suggestion, advice or tips found herein do not include guarantee of the part of IAOC. and affiliated companies nor do we accept any liability connected with the use of the information contained in this website. You should refer a expert to get specific advice suitable to your situations. By using this website, you accept ALL terms of this User Agreement and understand that your use of this website is at your sole risk. This User Agreement and any disputes or claims related in any way to your use of the website shall be governed by, and construed and enforced in accordance with, the laws of the Indian government.


User Agreement:-

Customers should purchase products from India Aroma Oils And Company with a clear understanding that they are not intended and should not be used as a substitute to diagnose, treat, cure or prevent any illness or disease. This information should not be used as a substitute for medical counseling with a health care professional. The information provided is obtained from current and reliable sources but makes no representation as to its comprehensiveness or accuracy. Product information, and descriptions presented are for educational purposes only. It does not cover all possible uses, precautions, side effects and interactions.
Please take note, The International Federation of Aromatherapists does not commend that Essential Oils be consumed within unless under the direction of a Medical Doctor who is also competent in clinical aromatherapy. Additional, Essential Oils should be suitably diluted prior to use for evading any reimbursements to property or antithetical physical effects (with injury or physical harm).
In no event shall India Aroma Oils And Company be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of this website or from any information, services or products obtained through this website, even if IAOC has been advised of the possibility of such damages.  If you are dissatisfied with the website, or do not agree with the terms and conditions of this Agreement, your choice is that you do not use this website.


Use of Site:-

Harassment in any means or form, or the use of unmannerly or offensive language on the website, plus via e-mail, social media or public commentaries is severely forbidden. Sendup of others, with an India Aroma Oils and Company or other approved worker, host, or demonstrative, as well as other associates or guests on the website is strictly forbidden. You cannot upload, allocate or otherwise distribute via the website any content that is: offensive, defamatory, hostile of privacy or promotional rights, indecent, intimidating or otherwise intolerable, that may start or reassure a criminal fault, disrupt the rights of any party, or which may then give rise to accountability or disrupt any law. You cannot upload marketable content on the website or utilize the website to implore others to seam or become members of any other marketable online service or other society.  


Copyright:-

The whole content comprised in this site, counting but not restricted to text, graphics or code is copyrighted as a joint effort under the Indian and additional copyrights laws, and is the possessions of India Aroma Oils and Company. The united work comprises works that are certified to India Aroma Oils And Company.


Warranty Disclaimer :-

The sites and the materials and products listed on this website "AS IS" and without any representations or warranties of any kind. All assurances whether prompt or implied, plus, but not limited to the indirect warranties of merchantability, suitability for a specific purpose and non-infringement of stuff rights, and quality of any goods defined on site are hereby denied to the completest extent allowable by law.  
Although we aim to take all sensible steps to stop the introduction of viruses and other damaging material, India Aroma Oils And Company does not represent on permit this website will be incessant, error-free, that flaws will be modified, or that the server or the website that styles the website obtainable are virus free or other possibly harmful gears. You assume full responsibility and risk of loss, including loss of data such as personal information and credit card information, resulting from your use of this website. IAOC does not offer any warranties or depictions regarding the utilization of the substances on this website in relations of accuracy, adequacy, correctness, timeliness, usefulness, and dependability or otherwise.


Termination:-

The terms and settings are appropriate to you upon your retrieving the website and/or implementation the or registration procedure. The terms and settings, or any part of them, may be completed by India Aroma Oils And Company. deprived of notice at any time, for any cause.


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